Returns and exchanges

All returns must be authorized by us before sending merchandise back. Simply call us or send email to us to request a return authorization within 30 days of the order's delivery date.

Returns will not be accepted if there is damage on the products. Merchandise showing any sign of use will not be accepted and will be sent back to the customer. The merchandise must not be worn. Merchandise must be returned in its original condition. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of YUN.

A refund will be issued back to the original method of payment for the merchandise returned. Financial institutions may require additional days to process the refund before the funds are returned to the account.

Additionally, returns must be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Except for when there is a product defect, we don’t refund the shipping costs.

Give us a call at +49 30 275 778 20 (Mo - Sa 11:00 - 20:00) or write us an email at [email protected] to get in touch with us. We are always open for feedback and things we can improve.