Customer Service

  • Orders
  • Prescriptions
  • Frame
  • Lens
  • Payment
  • Shipping
  • Returns and exchanges
  • Store
  • Managing your account
  • Orders

    • What do I need to order?

      You need to have a valid prescription for eyeglasses (contact lenses have a different prescription.) including the pupillary distance (PD). You can also come to our shop and our opticians will measure everything for you. It‘s free of charge.

    • How can I change my order?

      Usually we are fast with processing order. But if you want to change something, we will do our best to execute any changes. Please call our hotline: +49 30 275 778 20 to transmit the changes as fast as possible (Mo – Sa 11:00 – 20:00).

    • How do I find information about my order status?

      If you want to know the status of your order, simply log-in and click your account. On the menu click "orders" to see the status and detailed information on all the orders you have placed.

    • How do I order multiple pairs of glasses with different prescriptions?

      To order two or more glasses with different prescriptions, you need to type different prescriptions for each glasses. If you had purchased prescription glasses before at our shop, you can easily retrieve your previous prescription from the order history. If you want to order prescription glasses for someone else, it's better to create a new account, so you can manage each person’s data and eye health individually.

    • I am having problems with ordering.

      No worries. We are happy to help you if you are experiencing any problems. Contact us via email at customercare@yun-berlin.com or call at +49 30 275 778 20 (Mo - Sa 11:00 - 20:00).

  • Prescriptions

    • I have a prescription.

      We will gladly accept prescriptions that are not older than 2 years. We're unable to use expired eyeglasses prescription and prescriptions for contact lenses. If your prescription is expired, more than 2 years, or for contact lenses, please visit our shop to get a new prescription.

    • I need a prescription. How do I get one?

      The easiest way is to book an appointment at our shop and get a free eye examination by our trained opticians. Once you register your account, you can easily book an appointment. Qualified Augenoptik Meister and opticians will perform your eye exam in refined and comfortable eye exam rooms. It will takes around 10 minutes utilizing state-of-the-art equipment. You can also visit a local optician or eye doctor. Make sure to ask your doctor to include the PD on your prescription.

    • My prescription does not include the pupillary distance (PD).

      The PD is the distance between your pupils and is necessary in order to center your prescription correctly. You can do it yourself by downloading our PDF manual on how to measure your PD. Also most local opticians will measure your PD for free or a small fee.

    • I have a prescription for contact lenses. Can I use it for eye glasses?

      Unfortunately no. The prescription for contact lenses is different than the prescription for eyeglasses. You will need to make a dedicated eye test for glasses.

    • I have astigmatism.

      No problem. In fact, most people do. We provide most appropriate prescription glasses regardless of prescription including high astigmatism. You will also get aesthetically and optically optimized thin lenses without extra charge. We recommend to have an eyetest performed by our Meister at our store if you have astigmatism over 3.00D.

    • I need prism lenses.

      Prism prescription has to be very precise so we only provide prism prescription at our store in Berlin after the examination from our qualified Meister and optician. Please send us an email at customercare@yun-berlin.com or call at +49 30 275 778 20 (Mo - Sa, 11:00 - 20:00) to book an eye exam for the prism prescription.

    • Do you offer reading glasses?

      Yes we do. If you already know your prescription for reading glasses, you can easily type it in the checkout page after select "single vision" when you add your frames to the cart. If you don't know the prescription for reading glasse we're happy to help you. Feel free to send us an email at customercare@yun-berlin.com or call at +49 30 275 778 20 (Mo - Sa, 11:00 - 20:00).

    • Do you offer multifocal/progressive glasses?

      We do but only at our store in Berlin. A design of multifocal/progressive lenses depends on pantoscopic angle, faceform angle, frame PD, wearer's prescription and lifestyle. To make an accurate design we only offer multifocal/progressive glasses after the examination from our qualified Meister and optician. Additional €100 will be charged.

    • My Prescription does not include cylinder (CYL) and axis (AXS).

      No need to worry. If there is a blank, it means you don‘t have astigmatism and don‘t need glasses with these parameters.

    • I am unsure about my prescription.

      We are happy to help. Please send us an email at customercare@yun-berlin.com or call at +49 30 275 778 20 (Mo - Sa, 11:00 - 20:00)

  • Frame

    • How do I find the correct size?

      Underneath every model, the frame measurements are listed, consisting of three numbers. You can use these to compare them to your current glasses.

    • How to fit my frame?

      You can visit our store for free fitting. Also most opticians will fit your frames for free or a small fee. If you would like to fit your glasses yourself, here is some advise:

      • Pupils should be centered
      • Eyebrows should not be within the frame
      • Frames should sit safely on your nose
      • Glasses should not press against your head and sit comfortably
    • How often do you update your collection?

      We release new collection every 4 months, 3 times a year. And there might be capsule collections in between. If you want to stay tuned on new frames, sign up for the newsletter.

    • What is the best way to care my glasses?
      • Put your glasses in the case if you are not wearing them.
      • Put the glasses facing up if you are putting them down on the table.
      • If the screws are loose or you are having issues with the nose pads, please stop by our store in Berlin to replace them at no charge.
      • If glasses are not fitting properly, please stop by our store in Berlin to adjust your frame at no charge.
  • Lens

    • What lenses do you use?

      At YUN you will always get the best quality for the lowest price. We exclusively offer aspherical lenses made of Polyurethane, which makes them extra thin. Our lenses are premium high refractive indexes between 1.60 up to 1.74 Polyurethane from Japan, up to 48% thinner than normal lenses and less chromatic abberation.

      All YUN lenses have

      • Anti-reflection
      • Anti-scratch
      • Anti-glare
      • Water and dust repellant (Lotus effect)
      • 100% UV protection
    • What coating treatment do you apply on the lenses?

      All lenses including prescription, sun lenses and sun prescription lenses are specially treated in our lens lab in Korea.

      Anti-reflection

      To perceive natural color and shape, it is important to transmit luminous light. YUN lenses with aniti-reflection coating transmit almost 99% of luminous light without distorting color perception and subsequently minimize the reflectance that irritates our eyes.

      Anti-scratch

      YUN anti-scratch multi-layer coating consists of shock absorption primer coating layer, scratch resistant thick hard coating layer, nono-particle layers including glass-like-silicon dioxide.

      Contamination-resistance

      Super-hydrophobic material top coat and conductive nono material deposited by high vacuum thin film deposition technology minimizes the contact area of any contaminating material, like water, oil, fingerprints. So all extraordinary material can’t stick firmly to the lens. This makes you easy to clean lenses perfectly.

      UV protection

      We use our own unique technology, so-called "ZeroUV", protecting your eyes even from UV light comes from your back. Almost half of incident light comes from your side or back which can damage your cornea and retina. ZeroUV blocks UV light almost 100% by offsetting the back reflection. ZeroUV technology is applied on all sunglasses lenses including prescription sun lenses.
    • I want thinner lenses

      Once we get your data, our system start calculating the thickness of each different index lenses and recommend you the best lenses considering your aesthetics and the optically best solution. You will automatically get the thinnest lenses, optimally calculated just for you, without additional costs.
      It's not desirable to have thinner lenses than what we recommend because the higher index you have the higher chromatic aberration. But if you prioritize your apperance, we can upgrade the index of your lenses with additional €50.

    • Do you offer reading glasses?

      Yes we do. If you already know your prescription for reading glasses, you can easily type it in the checkout page after select "single vision" when you add your frames to the cart. If you don't know the prescription for reading glasse we're happy to help you. Feel free to send us an email at customercare@yun-berlin.com or call at +49 30 275 778 20 (Mo - Sa, 11:00 - 20:00).

    • Do you offer multifocal/progressive glasses?

      We do but only at our store in Berlin. A design of multifocal/progressive lenses depends on pantoscopic angle, faceform angle, frame PD, wearer's prescription and lifestyle. To make an accurate design we only offer multifocal/progressive glasses after the examination from our qualified Meister and optician. Additional €100 will be charged.

    • I have astigmatism.

      No problem. In fact, most people do. We provide most appropriate prescription glasses regardless of prescription including high astigmatism. You will also get aesthetically and optically optimized thin lenses without extra charge. We recommend to have an eyetest performed by our Meister at our store if you have astigmatism over 3.00D.

    • I need prism lenses.

      Prism prescription has to be very precise so we only provide prism prescription at our store in Berlin after the examination from our qualified Meister and optician. Please send us an email at customercare@yun-berlin.com or call at +49 30 275 778 20 (Mo - Sa, 11:00 - 20:00) to book an eye exam for the prism prescription.

    • What is the best way to clean my lenses?
      • Please clean your glasses everyday with microfiber cloth you got from us.
      • Use lukewarm water combined with a splash of dishwashing soap to clean glasses which are heavily soiled.
      • Please visit us regularly to learn your glasses in our ultrasonic bath.
      • Please avoid any chemical solutions containing spiritus, acetone, gasoline or similar solvents.
  • Payment

    • Which payment methods do you offer? Which credit cards do you accept?

      You can pay via PayPal, debit card or credit card. Please find the below list for more information.

      Method Currencies Anvailable countries
      American Express EUR Any countries
      Diners Club Any Any countries
      Sofortüberweisung EUR AT, BE, CH, DE
      Discover Any Any countries
      JCB EUR Any countries
      MasterCard Any Any countries
      Paypal EUR Any countries
      VISA Any Any countries
    • Can I claim money from my health insurance?

      That depends on your insurance. Please contact them and ask for the conditions for reimbursement.

    • I need a detailed invoice.

      You can print the invoice or save it as a pdf file at your account page.
      Click your account, orders and select your order. At the top of the page you can either print or save your invoice (PDF file).
      If you need further information please give us a call +49 30 275 778 20 (Mo - Sa 11:00 - 20:00) or request a receipt via email customercare@yun-berlin.com

    • Do you offer gift cards?

      We have two types of gift cards, one with the value of €50 and another with €100. You can purchase them at our store in Berlin. They'll be available on online soon.

  • Shipping

    • What does shipping cost?

      Shipping within Germany is 8€. International shipping costs will be displayed at checkout.

    • How long will shipping take?

      It will vary depending on the destination but normally your glasses are ready to be picked up within 20 minutes except prescription sunglasses and prescription BOHO PC. Please refer to the below table. Once DHL picks up your shipment, we always send you a notification email with a tracking code. For more inquiry we are happy to help. Send us an email at customercare@yun-berlin.com or call at +49 30 275 778 20 (Mo - Sa 11:00 - 20:00)

      Glasses type Preparation time
      Non-prescription glasses 20 minutes
      Single vision glasses 20 minutes
      Non-prescription BOHO PC glasses 20 minutes
      Non-prescription Sunglasses 20 minutes
      Prescription BOHO PC 5 business days
      Prescription Sunglasses 5 business days
    • Where do you ship.

      We ship worldwide except the United States. Shipping is not available for orders with delivery address within the United States at the moment. Sorry for the inconvenience.

  • Returns and exchanges

    • What is your return policy?

      All returns must be authorized by us before sending merchandise back. Simply call us or send email to us to request a return authorization within 14 days of the order's delivery date.

      Returns will not be accepted if there is damage on the products. Merchandise showing any sign of use will not be accepted and will be sent back to the customer. The merchandise must not be worn. Merchandise must be returned in its original condition. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of YUN.

      A refund will be issued back to the original method of payment for the merchandise returned. Financial institutions may require additional days to process the refund before the funds are returned to the account.

      Additionally, returns must be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages.

    • How do I get a lens replacement?

      If it is hard for you to adjust to a new pair of glasses which we measured your prescription even after 3 weeks, we will measure your eyes again and replace lenses for free. Please let us know within 1 month of your delivery date.

      If your prescription has changed, we can replace your lenses for a fee, based on your prescription and the lenses you have selected. Give us a call at +49 30 275 778 20 (Mo - Sa 11:00 - 20:00) or write us an email at customercare@yun-berlin.com to set up a lens replacement. We are able to replace lenses in only YUN frames.


      Optical glasses
      Non-prescription Single vision    Progressive     
      Clear €40 €40 €90
      BOHO PC        €65 €65 €115


      Sunglasses
      Non-prescription Single vision    Progressive     
      Tint €40 €65 €115
      Mirror €40 €90 €140
      Flat €50 N/A N/A
      Polarized €65 €65 €115
      Photochromic €65 €65 €115
    • How do I set up a return?

      Give us a call at +49 30 275 778 20 (Mo - Sa 11:00 - 20:00) or write us an email at customercare@yun-berlin.com to get in touch with us. We are always open for feedback and things we can improve.

    • I am not happy with my prescription.

      Sometimes it takes a few days to adjust to a new prescription. If you still keep having problems, please give us a call at +49 275 778 20 and talk to our opticians. We will help to determine the problem and find a solution to make the prescription perfect for you.

    • I am not happy with the fit of my frame.

      If your new frame is not fitting perfectly, get in touch with us. We want you to love your new glasses and a comfortable fit is a must. If you are near our shop, just drop by and get your frame adjusted. Also most local opticians will fit your frame for free or a small fee.

  • Store

    • Where I can find a YUN store?

      We launched our first flagship store in the heart of Berlin in Oct. 22 2015, combining elegant design with innovative production technology. Currently this is our only store.

      Opening hours : Monday - Saturday, 11:00 - 20:00
      Address : Rosenthaler Str. 11 - 10119 Berlin
      Metro : U8 ROSENTHALER PLATZ OR WEINMEISTERSTR.
      Mail : customercare@yun-berlin.com

Customer Service

We are available
Monday - Saturday,
11:00 - 20:00
tel: +49 30 275 778 20
mail: customercare@yun-berlin.com